IBM Excellent Walk In Drive For Freshers || Walk-in Date: 2nd to 4th Dec 2015

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Company Name: IBM

About IBM: 
IBM is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Designation : Technical Support Representative

Experience: 0 - 3 Years

Qualification: Any Graduates

Location: Noida, Delhi/NCR(National Capital Region)

Salary : As Per Industry

Job Details:

Role: 
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility: 
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Skills Required: 
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills

Apply Mode : Walk In

Walk-in Date:  2nd December to 4th December 2015

Time: 12 PM

Venue:
IBM India Pvt. Ltd.
Unitech Cyber Park
Tower B, 11th Floor
Sector 39, Gurgaon
Nearest Metro Station: Huda City Centre

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