YAHOO Mega Recruitment For Freshers || Last Date : August 2015

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Company Name: YAHOO

Designation : Associate

Qualification: B.E/B.Tech/Any Degree

Experience : 0-6 months

Location: Bangalore

Salary : Best in Industry

Job Details:
Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services

Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

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